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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 11203
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Paper stuck in the printer, tried pulling out, but only half

Resolved Question:

Paper stuck in the printer, tried pulling out, but only half came out leaving half stuck inside and can't get to it.. Please advise ASAP
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. What to do depends upon the model of printer. If it's a Canon, turn it Off, then wait a few minutes, then turn it On again, and the printer may eject it automatically.If not a Canon, please Reply To Expert, and tell me what the maker and model of the printer is, and where exactly in the printer the paper 1/2-sheet is still stuck. And I will advise you further.
Customer: replied 1 year ago.
My printer is a canon, but i've tried switching off, but it remained stuck inside. Please advise
Expert:  Russell H. replied 1 year ago.
Please let me know where exactly in the printer the half-sheet is. That way I can direct you as to where to access it and how to remove it.
Also tell me if the printer shows any numeric error code, or text message. Thanks.
Customer: replied 1 year ago.
Where the paper goes in to be printed is where it got stuck, I then tried to pull it out, but only half came out, leaving the other half stuck and unreachable.... Code displayed is 1003
Expert:  Russell H. replied 1 year ago.
That error code indicates no paper in the paper tray. Put paper in the paper tray, put the paper tray back into the printer properly, and press RESUME/CANCEL to continue. This might hopefully free up the printer's circuits to sense the paper and expel the half-sheet.
Customer: replied 1 year ago.
Doesn't seem to be freeing the stuck paper, and therefore not allowing new paper to be fed through the machine?
Expert:  Russell H. replied 1 year ago.
OK. I'm sorry to hear that, and it had to be tried. What model of Canon printer do you have, please?
Customer: replied 1 year ago.
mx 535
Expert:  Russell H. replied 1 year ago.
Support documentation that I can find, for that specific model, is not very good. If the printer has a rear hatch, open the rear hatch or remove the rear panel (otherwise known as an 'auto-duplex unit'.) See if you can see or reach the remaining paper from there. If the printer has a under-the-printer slot, the paper might show and be removable there, too. But that's a process that requires exact directions and great care to avoid breaking the printer.
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