I'm sorry about the issue. When you did a test run / print from the computer, it printed right?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Is there any error or message when printing?
When you print anything, are you able to choose the correct printer's name?
Does this issue occur when printing a particular item, such as a document, a web page, a picture file, etc.?
What's your Internet program, i.e., Microsoft Edge, Internet Explorer, Chrome, Firefox, etc.?
Please reply at the box below. Thank you.