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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have a hp officejet 4630 printer. it is working BUT does

Customer Question

I have a hp officejet 4630 printer. it is working BUT does not print "orders" from my pc.
As an aside my pc was recently upgraded to Windows 10.
best wishes ray Metcalfe [age83 and partially crippled [can only se one hand] and deafish!!
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When you did a test run / print from the computer, it printed right?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Expert:  Viet - Printer Tech replied 1 year ago.

Is there any error or message when printing?

When you print anything, are you able to choose the correct printer's name?

Does this issue occur when printing a particular item, such as a document, a web page, a picture file, etc.?

What's your Internet program, i.e., Microsoft Edge, Internet Explorer, Chrome, Firefox, etc.?

Please reply at the box below. Thank you.