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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 35767
Experience:  Troubleshoot printers, scanners, etc.
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DCP135c I have been sent some photos by e/mail but cannot print

Resolved Question:

DCP135c I have been sent some photos by e/mail but cannot print them off. apparentlyI need a memory stick or a camera of which I have neither.Is there any way I can do this?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Is there any error or message?Are you able to print anything else, such as a (Word) document, a web page, etc.?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
I am able to print words and I got as far as printing the photos but then the message said my computer isn't connected..I don't have remote .
Expert:  Viet - Printer Tech replied 1 year ago.
So right now, you can print a document right?When printing a photo, do you see your printer's name? If yes, make sure it is correct.Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand/model of your computer?Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
windows 7butI don't know the make or model of my computer as it was made up for me as I am partially sighted and has plenty of magnificationI don't understand what you mean by remote
Expert:  Viet - Printer Tech replied 1 year ago.
Can you print a word document right now to the Brother DCP-135c printer right now?I will connect to your computer and troubleshoot the photo printing issue okay? Thank you.
Customer: replied 1 year ago.
Does this mean losing contact with you
Expert:  Viet - Printer Tech replied 1 year ago.
No, you won't lose contact with me. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=8b7c3edc-7768-401c-b3e9-8feaecf87639, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 35767
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 1 year ago.
I tried a fix via remote support. Please restart the computer, then check printing. Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I was connected to an engineer but had to go to the toilet .when I came back he seems to have finished but I don't know the outcome
Expert:  Viet - Printer Tech replied 1 year ago.
Sorry, can you print a Word document now, then print a photo? If needed, shut down / restart the computer and see if you can print. Please let me know. Thank you.

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