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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I have a new HP desk jet 3630 Printer. I was trying

Resolved Question:

Hello,
I have a new HP desk jet 3630 Printer. I was trying to print the first document and the paper got stuck. I have cleared the jam and I have tried restarting the printer as well many times. I have been getting error message E. Can you please advise what I should do?
Please also advise how I can install the drivers for this printer on Mackbook air (no CD can be inserted in mac book air).
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  VanMagnus Systems replied 1 year ago.
Hello and thank you for choosing JA from the other side of the Pond. Sorry for the issue. Is this the first time that this has happened?
Customer: replied 1 year ago.
Yeah it's the first time
Expert:  VanMagnus Systems replied 1 year ago.
Where was the Paper Jam Sir or Madam???
Customer: replied 1 year ago.
I took the paper out. Paper got stuck while printing
Expert:  VanMagnus Systems replied 1 year ago.
Ok, is there an error showing on the Printer??
Customer: replied 1 year ago.
Yeah the error is E showing
Expert:  VanMagnus Systems replied 1 year ago.
E1, E2, E3, E4??
Customer: replied 1 year ago.
I will be home after 11 pm GMT. Can I reply then? Out at the moment
Expert:  VanMagnus Systems replied 1 year ago.
Sure you can.. I will post the procedure for each of the E errors here in a few moments....
Customer: replied 1 year ago.
Mine is E3 most likely but will check later
Thanks again
Expert:  VanMagnus Systems replied 1 year ago.
For E3: http://support.hp.com/ie-en/document/c04616254For E4: http://support.hp.com/es-es/document/c04596539OK, both links for E3 and E4 are above...
VanMagnus Systems and other Printers Specialists are ready to help you
Customer: replied 1 year ago.
This hasn't helped
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
can we please arrange a call
Customer: replied 1 year ago.
The issue was linked to the way the cartridge had been inserted

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