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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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How do I solve the 5B00 problem on my Canon MP250 printer

Resolved Question:

How do I solve the 5B00 problem on my Canon MP250 printer USB001 please
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer(so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 1 year ago.
Switched off for 10 minutes but still the same problem. Flashing light under triangle light. Letter P followed by Number 7 appears in the print number box My telephone number is(###) ###-####1147
Expert:  Richard replied 1 year ago.
Can you do the following please
Turn off the power
Open the panel
Turn on the power
Wait for print carriage to start moving to the left.
Let it go past half way
Before print carriage reaches left hand side shut the cover.
Leave the Printer turned on
Tell me if it then functions please.
Customer: replied 1 year ago.
This has not worked. The printer carriage is stuck in the middle -it doesn't move left or right. Still flashing P and number 7 . It is something to do error 5B00 - an ink well thing that is full apparently but there doesn't seem to be anything that needs emptying or that I can find on the machine.
Expert:  Richard replied 1 year ago.
Thanks
It is the internal print motor that has faulted.
We have ruled out all other causes for this
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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