How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38513
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

Canon M60. I had a paper jam, removed paper, message" printer

Resolved Question:

Canon M60. I had a paper jam, removed paper, message" printer error has occured (and flashing light) . turn on and off at main ".
if I try to print paper goes in only half way. I cannot see any paper jammed .
Dorothy
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 1 year ago.
no change
Customer: replied 1 year ago.
yellow light still flashing
Expert:  Richard replied 1 year ago.
Thanks
Open the Canon where you put the Ink cartridges in and tell me if you see any paper at all there please.
Customer: replied 1 year ago.
yes jammed in there, very twisted
Expert:  Richard replied 1 year ago.
ok you have to get the paper out there, can you please and it should then function.
Customer: replied 1 year ago.
Thanks its OK now
Expert:  Richard replied 1 year ago.
Perfect!
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the smiley faces then submit, that would be greatly appreciated.
Thank you
Richard and other Printers Specialists are ready to help you