How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Printers
Satisfied Customers: 11831
Experience:  20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
23511658
Type Your Printers Question Here...
Michael Hannigan is online now

I have an HP Officejet 6500A Plus. The paper feeder mechanism

Customer Question

I have an HP Officejet 6500A Plus. The paper feeder mechanism is not working. The primary feed for printing, not the scan/copy feeder. When I print, I hear the wheels turning, but the paper won't feed in. I get an error that says "printer is out of paper".
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.
Hello. My name is Michael. I can help you with your question if you still need assistance.
Expert:  Michael Hannigan replied 1 year ago.
HP has a series of suggestions to correct the problem. It's a fairly common problem with the 6500A. I will give you the list, and I suggest checking them all, but the most likely solution is going to be the item about cleaning the rollers. Here is a link to that page:http://bitli.es/Ubc7ZpIf the cleaning doesn't work, then you may want to consider replacing the rollers with a roller kit. Here is a link to the kit:http://bitli.es/WrmxBf