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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 33886
Experience:  15 years consulting in the IT industry with Printing engineering
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I have a PIXMA iP4300 Canon printer, I need to change an ink

Resolved Question:

I have a PIXMA iP4300 Canon printer, I need to change an ink cartridge. However when I follow the instructions in the manual the Print Head Holder never movers to the centre, hence I can't access the cartridges. The green and yellow lights just flash alternatively and never stop until I turn the printer off. Any idea Chris
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 1 year ago.
OK did that, exactly the same outcome, the carriage doesn't centre and I just have flashing green and yellow lights
Expert:  Richard replied 1 year ago.
ok, if you pull on the cartridge with a bit of force, can you get it to center?
Customer: replied 1 year ago.
Yes. However the cartridge that needs replacing is not lit up
Expert:  Richard replied 1 year ago.
Thats ok, you can still remove it, so remove and replace it then try to print.
Let me know the results please
Customer: replied 1 year ago.
OK I did and on the screen it comes up with Error 6A00. Tells me to cancel printing, switch off and try again which I have done
Expert:  Richard replied 1 year ago.
Open the printer cover
click me to view
Near of the cartridge parking position, there is a little white this (look at the picture above)
Free it and move it back again.
Then try to print
Let me know the results please
Customer: replied 1 year ago.
Sorry there is a little white what?
Expert:  Richard replied 1 year ago.
its a slide unit, the text did not come out for some reason.
But did you view the photo I provided on the link?
I repeated it below again
Click me to view
Customer: replied 1 year ago.
That fixed it!!!
Expert:  Richard replied 1 year ago.
Perfect!
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Engineer
Category: Printers
Satisfied Customers: 33886
Experience: 15 years consulting in the IT industry with Printing engineering
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