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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38454
Experience:  15 years consulting in the IT industry with Printing engineering
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My Lexmark printer did not respond to my computer today and

Resolved Question:

My Lexmark printer did not respond to my computer today and in trying to sort it on line I think I have uninstalled it. Now I can't find how to reinstall it.
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
First, what is the model of the printer, and is it connected to your computer via a USB cable?
Customer: replied 1 year ago.
Lexmark X2480. Yes, it is connected with a USB cable. I've tried taking it out and reconnecting.
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** no driver for this as its built in
Connect it to a different USB port on the computer, is it then detected?
Customer: replied 1 year ago.
I have connected it to another driver and there was a response from the computer. can I try using the printer now?
Expert:  Richard replied 1 year ago.
yes please
Let me know the results please
Customer: replied 1 year ago.
The Lexmark has reappeared on the list but it says Wi dows can't print due to problem with current pri ter set up.
Expert:  Richard replied 1 year ago.
ok, wait 10 minutes as it may be installing still, then try to print please
Customer: replied 1 year ago.
OK
Expert:  Richard replied 1 year ago.
thanks.
Customer: replied 1 year ago.
Still doesn't like the printer set up.
Expert:  Richard replied 1 year ago.
ok, can you restart the computer and then tell me if it prints please
Customer: replied 1 year ago.
Sorry it took time, I live in the country. Printer has now vanished off the list.
Expert:  Richard replied 1 year ago.
ok, It is either the cable or the printer that is faulty
Do you have another printer cable there?
Customer: replied 1 year ago.
Have found one that fitted the slots. A circle is going round on the screen. I'll try printing again.
Expert:  Richard replied 1 year ago.
Give it 5 minutes then try please
Customer: replied 1 year ago.
Hurray! The printer has recovered. Thank you very much.
Expert:  Richard replied 1 year ago.
Perfect! the cable was the issue, get rid of the old one
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and 4 other Printers Specialists are ready to help you