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Nathan, Engineer
Category: Printers
Satisfied Customers: 24490
Experience:  Computer networking/repair. 20+ years experience printer repair
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I have a canon ip2700 printer. All new canon cartridges.

Resolved Question:

i have a canon ip2700 printer. All new canon cartridges. test print only produces pattern for black. I have tried changing the setting from "use color and black cartridges" to use color only and the test pattern for the BK only is produced. I have tried the reset button and power removal and restore. Ink levels reported as OK (cartridges are Canon and new).
Any other ideas to try ?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Peter. These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it). You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step. I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use. Realistically, it’s probably time for a new printer. As this is a 2010 model printer, it is well past its 3 year service life, so this type of failure is not surprising.In fact at this point this machine is at double its designed maximum lifespan and has greatly exceeded any value that could be reasonably expected of it. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer. That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer. Best regards, ***** ***** for the news,Nathan
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Customer: replied 1 year ago.
Hi Nathan,
Thanks for the reply - I suspect, like you, that it is a hardware - logic board fault. I have cleaned the heads a few times. The key symptom is that it does not even TRY to print color on a test page. The head whizzes about as it prints the black (faultlessly) then ejects the paper with no attempt to print the various colors. I shall have a look at the logic board connections before I get a new printer. One last mini-question - do you have a favorite printer brand ...?Oh - before I forget, the link on the Just answer page was garbaged - it may be worth while checking it out with Just answer as it may be a coding problem which couldeffect your answers getting through to the questioner. Here is what the original link was:***-***-****7&utm_source=sys&utm_medium=email&utm_content=viewanswer_bu&utm_campaign=answer_notify&r=nte%7C2016-01-30_pdcJaUkTrxAnswerNotify%7Cln=viewanswer_buThe button had "" tacked on to the beginning AND, where it was repeated, there was a colon (:) missing. Thus the first part of the link was: ...
and should have been: wasn't me messing up a copy and paste - the actual link was rubbish !
Many Thanks
Expert:  Nathan replied 1 year ago.
Thanks for the update, Peter. Not sure what is going on with those links, but I'll pass it on to the site moderators. If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: or that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead:, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: a color model is about twice that:
Customer: replied 1 year ago.
Thanks - I have an Epson on another machine and it is a good printer - thanks for the corroboration.
Expert:  Nathan replied 1 year ago.
You're very welcome, Peter.
Customer: replied 1 year ago.
BTW your last email also had a screwy link:***-***-****7&utm_source=sys&utm_medium=email&utm_content=viewanswer_bu&utm_campaign=answer_notify&r=nte%7C2016-01-31_pdcJaUkTrxAnswerNotify%7Cln=viewanswer_bu
other people might just give up ...
Expert:  Nathan replied 1 year ago.
Thank you for letting me know. The links are automated through the site, I'm not sending them directly so it must be an underlying coding issue.