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Joe-S
Joe-S, Systems Specialist
Category: Printers
Satisfied Customers: 129
Experience:  Systems Administrator at Fortune 50 Company
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I have a printer/scanner, Epson Stylus DX5050, which has

Resolved Question:

Hi,
I have a printer/scanner, Epson Stylus DX5050, which has just developed a problem. When trying to print, the paper seems to get caught, right at the entry, on the right-hand side and the printing stops. It pulls out easily and the bottom right edge is a bit crinkly. I have tried all the possible solutions but it is just the same.
Would appreciate an opinion on this, before going ahead and getting a new one!
Thank you,
Ylva Alexander
Submitted: 1 year ago.
Category: Printers
Expert:  Joe-S replied 1 year ago.
Hi Ylva, My name is ***** ***** I'll be helping you today.From what you are describing, it sounds like you have an object stuck in the paper path. It may be something as simple as a small piece of paper, or it could be something fell into the feeder and got wedged. The challenge is finding it. You can dry to extend the feeder tray and look inside, but I suspect you may have already done that. You can also try to blow it out with a can of compressed air. This can be purchased at any office supply or computer store. You can attempt to turn it upside down to see if gravity will dislodge it with a few light taps, but before doing this make sure the ink cartridges are removed, and the scanning mechanism is in a locked position. And as a last option, you can attempt to disassemble the feeder mechanism, this can be risky if you are not comfortable with this process. You may want to have a professional perform this for you..I hope this offers you a few viable options to fix your problem. Paper jams can be tricky problem and sometimes are not easy to resolve without some finess..Please let me know if you have additional questions on this matter, and please be sure to rat my assistance when you are satisfied.--Joe
Joe-S, Systems Specialist
Category: Printers
Satisfied Customers: 129
Experience: Systems Administrator at Fortune 50 Company
Joe-S and 2 other Printers Specialists are ready to help you
Customer: replied 1 year ago.
Hello Joe,
I have tried vacuuming with a fine nozzle, used a can of compressed air and tilting the printer on its side. Unfortunately it has not made a bit of difference, the problem is exactly the same! I am not prepared to waste any more money on it, so I will not try to get it repaired. It is quite a few years old after all, so I think it would be wiser to invest in a new one.
Regards,
Ylva Alexander

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