Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thanks but what and where exactly is the wiper? The black area is present on the preview before I have even printed or scanned but if I do print obviously it is there. There is also some shading as the text on the left of the document starts again on the same spot as the black column appears so about a third of the text is not there.
It is on my screen. Can you take over my screen to see?
I'd be more thah happy to send you the picture but you will have to explain to me how I take a screenshot and then post.
OK I'll try. ......................................Sorry I have the file saved in paint but I don't understand the form that drops down when I click on paperclip.....insert/edit image etc???
I'm wasting time now. I have tried everything I can and put the image in my pictures now and still cannot access it. I can't see the option to browse. My printer is perfectly OK with ordinary printing. I need this copy this morning. I'm about to give up.
Just tried again and no luck. I have used just answer a few times and the expert was happy to take over my screen at no extra cost.
I have replied to another email to say I would like you to take over my screen. Perhaps you could try for yourself or show me how to attach by paper clip for another time. I am not happy to pay more really as I have not had to before and this problem hasn't even been looked into yet.
Thank you for agreeing to my request. I hope it will help settle this problem somewhat faster and save you a bit of trouble.I am ready to 'take over your screen'... but I have only a few hours in which to do so.You're in UK, and I'm in the East USA, so our times are 5 hours different.I offer this link to start the process of my taking a remote look at your screen, and at an image of the print problem:
I seem to be still waiting!
I have clicked on the link and all I get is to keep going to the start of our question answer correspondence. I would like to resolve this issue urgently now especially as I have had to pay upfront for everything.
Addition: Well it's 17.43 by my computer and I started trying to contact you just after 17.30. What happened to 18.00 hrs?
I am sorry - I cannot presently wait longer with a connection open.
I will post again later.
I am at home but my computer is upstairs and I am not in the same room all the time. If you give me a time I can try to be available but at the moment we are getting nowhere. When I checked 10 mins before 6pm UK time it said you were offline. You said you were available until 6pm and now I see you say you are still there at 6.11pm.......................!No doubt there is a way to send by paperclip but when I click on it it does not give me an option to browse. It's 5 days now.
Yes I tried that several times but I couldn't see where to attach a document. I have to say I have found you most unhelpful. All the things you have asked me to do have been impossible for me to see how to do and your attempt at taking over my screen, which you obviously don't want to do, has been a joke. I suggested to say a time and you ignore me. I ask how I attach my document to the paperclip as I have no option to browse and you ignore me. I wish I had saved my money and taken it to my local shop where they are usually more than helpful. Tomorrow it will be a week. You try to send a file through customer support and maybe you could let me know how it's done. all I get is a series of drop down selections and a block for text. What a waste of time.
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thanks for your patience,
Why have you closed my question when it has not been resolved? I have managed at last to send the copy to***@******.***
I can see the attachment on my just answer system and open it too.
Everything I scan has the black bar down the right hand side and a shadow of the text. If I print directly from the screen there is no problem whether it is an email or a document. I received the email from your customer support so I printed it off to try to follow the instructions. This printed off without the black bar. I then scanned the document on my printer and there was the black bar again. I don't know if I have answered your questions sufficiently but would be Ok to let you take over the screen as soon as poss before 9pm.
I can't say it has been good to work with you. My impression is it's all been just too much trouble to follow through and really try to help me. Your company's support team have been great but this has really put me off ever using Just Answer again. I have had to pay for this truly frustrating experience and I am furious at the time I have wasted and the money.