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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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HP Photosmart 5515 Printer worked fine time. We

Customer Question

HP Photosmart 5515
Printer worked fine for long time. We updated to windows 10 (from 7) and changed the main password ***** since then the printer has not responded to any print instrustions. What must I do?
Submitted: 10 months ago.
Category: Printers
Expert:  Michelle replied 10 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have postedhow is printer connected..usb cable or wifi
Customer: replied 10 months ago.
I think it is cable amd WI Fi.
Expert:  Michelle replied 10 months ago.
does the printer connect to the computer with a cable
Customer: replied 10 months ago.
Yes.
Expert:  Michelle replied 10 months ago.
open control panel..programs and features..locate the software for hp printer and uninstallonce done click heredownload and install the full driver and software package file : PS5510_1315-1.exeonce installed let me know if you are able to print or not
Expert:  Michelle replied 10 months ago.
let me know how it goes

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  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

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    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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