How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4956
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Printers Question Here...
Michelle is online now

I'm Anthony. Upgraded to Windows 10, and can't print to

Resolved Question:

Hi I'm Anthony. Upgraded to Windows 10, and can't print to Canon MG5500
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted. you can download the driver from the link given below. http://support-asia.canon-asia.com/contents/ASIA/EN/0100539101.html
Customer: replied 1 year ago.
Doing it now
Customer: replied 1 year ago.
done
Expert:  Michelle replied 1 year ago.
ok..try to print a test page
Expert:  Michelle replied 1 year ago.
does it print
Customer: replied 1 year ago.
It's set for print to pdf
Customer: replied 1 year ago.
Trying to change
Expert:  Michelle replied 1 year ago.
yes change it to the printer and it should print
Expert:  Michelle replied 1 year ago.
else let me know and i will suggest further
Customer: replied 1 year ago.
Cant find where to change it...
Expert:  Michelle replied 1 year ago.
no problems..on your computer in the search box type devices and printersin the window that opens you will see the canon printer iconright click on it and click on set as defaultthen right click on printer icon againclick printer propertiesclick print test pagelet me know if it prints test page or not
Customer: replied 1 year ago.
printer i want isn't there... easy webprint ex is there
Expert:  Michelle replied 1 year ago.
ok seems that something is missingThere is an optional Remote Connect Service - Quick Resolution If you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Customer: replied 1 year ago.
tried add printer, and it'sasking for wps pin
Expert:  Michelle replied 1 year ago.
are you trying to add on wifi mode
Expert:  Michelle replied 1 year ago.
or via usb cable
Customer: replied 1 year ago.
yes, wifi. sorry
Expert:  Michelle replied 1 year ago.
ok then let me know that do you know the ssid and password ***** your router
Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
no router... have laptop connected to mobile hotspot on my phone
Customer: replied 1 year ago.
ok... found it. it's installing
Expert:  Michelle replied 1 year ago.
ok got it..this will be a complex process..i will guide you step by stepsfirst thing on the printer from the home screen go to setup then wlan\wireless lan optionthen wlan setuplet me know once there
Expert:  Michelle replied 1 year ago.
ok good if you were able to find it..let me know how it goes else i will give you the steps for manual configuration
Customer: replied 1 year ago.
I think it's working
Expert:  Michelle replied 1 year ago.
great..let me know if you have any more questions
Customer: replied 1 year ago.
:)
Expert:  Michelle replied 1 year ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top right of the page and hit submit.
Customer: replied 1 year ago.
test page printed
Expert:  Michelle replied 1 year ago.
great..try printing any email or any other file and if it prints fine you are all set for printing
Customer: replied 1 year ago.
Yep, printed another file
Expert:  Michelle replied 1 year ago.
awesome..all good to go
Expert:  Michelle replied 1 year ago.
feel free to post me if you need my help in futurePlease provide a rating for mys ervice by clicking on the stars on top right of the page and hit submit.
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4956
Experience: B.Sc. Computer Science with Honors
Michelle and 5 other Printers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1979
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1163
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers