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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25398
Experience:  Computer networking/repair. 20+ years experience printer repair
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Hp photosmart c5180 does not work at all ,since I upgraded

Resolved Question:

hp photosmart c5180 does not work at all ,since I upgraded to windows 10
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Terry. Sadly, there really is nothing to be done here. Unfortunately this printer is not officially supported in windows 10.This printer was discontinued many years ago and is no longer supported by hp in any form. HP will not be releasing a windows 10 driver.You can attempt to use the older win7 driver, but will have limited functionality at best (draft quality black prints only, no scanning, no advanced options, etc). Even the win 7 drivers are no longer available from hp for download however. Unless you have a saved copy from a prior install, your next best option is to try to let windows auto detect the printer and select a suitable built in driver, though windows is not officially supporting these either.Realistically replacement of the printer will be the only practical option here, unless you want to roll back to a prior version of windows, as there is no current or future support planned for these machines, and this is an 11 year old printer model that was designed for a maximum service life of only 3 years. Even if you could get it working for now, it is so far past its service life that components like the printhead and absorber system will be expected to fail any day now, and ultimately require replacement anyway. If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1nxc4II or http://amzn.to/1nxc8Z5Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1nxcejvAlternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1nxcpv2while a color model is about twice that: http://amzn.to/1nxcnn0 Best regards, ***** ***** for the news,Nathan
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