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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 37435
Experience:  Troubleshoot printers, scanners, etc.
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How do i get the canon mg 7550 baack online affter changing

Resolved Question:

How do i get the canon mg 7550 baack online affter changing to a different huub plz.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,I'm sorry about the issue. What's the model of your new hub / modem device?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?When you go to the wireless / WLAN setup / menu on the printer's screen, what happens?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
BT hub 3 windows 7. I also have a macbook.When i go wlan setup it finds device and connects.
Expert:  Viet - Printer Tech replied 1 year ago.
To confirm, on the printer device, you went to the option Wireless WLAN Setup, then you selected your BT Hub's wireless network name, then entered your wireless password/key when it prompted, then it showed Connected (Connected to the access point) right? But the printer still says offline right?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Yes that's correct
Expert:  Viet - Printer Tech replied 1 year ago.
Thank you. Please try this:Make sure printer is powered on.Click on the Apple logo / menu, then click on System Preferences, then click on Printers & Scanners (or Print & Fax.)Then click on the Canon printer item on the left, then click on the - (minus) button at bottom left, and delete it for now. Make sure there is not any Canon item showing there for now.Then click on the + (plus) button at bottom left, and it should detect your Canon wireless printer, then add it.Then check printing.Please reply at the box below to continue troubleshooting. Thank you.
Viet - Printer Tech and other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=650cda9f-4ba0-47bc-b744-f1dbe75139fd&Type=Java, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Printer Tech replied 1 year ago.
instructions for mac, but we're connected now, working on issue, thanks
Expert:  Viet - Printer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.