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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1146
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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When my last printer, an Epson R3000, ran out of ink it could

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When my last printer, an Epson R3000, ran out of ink it could be restarted after changing the cartridge from where the current print job had been stopped. My new printer, a Canon Pixma Pro-10s, tells me to cancel the print job that is in progress before changing the cartridge and so lose any printing up to that point then re-start print job from beginning. Can this loss of current print job be avoided ? It is very annoying and wasteful if a large document or picture is being printed and it stops half way through.Thanks,Barry *******
Submitted: 10 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 10 months ago.
Hello and thank you for choosing JA for your support needs. Sorry that you are having this issue Sir. I need to know what Operating System are you using? Windows or MAC OS X to assist you further....
Customer: replied 10 months ago.
Windows 8
Expert:  VanMagnus Systems replied 10 months ago.
Ok, Windows 8 32 bit or 64 bit version? If you do not know, please follow the steps below: To see whether a computer running Windows XP is capable of running a 64-bit version of Windows, do the following: Click Start. Right-click My Computer, and then click Properties. If "x64 Edition" is listed under System, your processor is capable of running a 64-bit version ofWindows.
Customer: replied 10 months ago.
Sorry it is Windows 7 64-bit. Not Windows 8.
Expert:  VanMagnus Systems replied 10 months ago.
OK... Please follow the link below for a start: http://www.guidingtech.com/2058/clear-print-queue-windows/
Customer: replied 10 months ago.
I dont need to clear the print queue, I need to stop the printer wasting ink and paper when it requires an ink cartridge change in the middle of a printing a large picture, it tells me to cancel the printing and start again after changing the cartridge. My previous Epson printer allowed me to restart the job in the middle with no loss of previous printing.
Expert:  VanMagnus Systems replied 10 months ago.
OK. Give me a few minutes and steps will be posted here...
Expert:  VanMagnus Systems replied 10 months ago.
Ok, the are a few steps to follow. 1) Please upgrade your printer drivers. http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=14430&infoType=Downloads2) Defrag Windows 64 bit. Please note that Windows is notorious with issues like this: http://www.auslogics.com/en/software/disk-defrag/download/The above program is free and is faster than Windows built in derangementer. 3) Then reboot.
Customer: replied 10 months ago.
I feel that my problem is not being solved here, the printer in question is a Canon Pixma PRO-10S, NOT an Epson. Thank you for your assistance.
Expert:  VanMagnus Systems replied 10 months ago.
Excuse me Sir or Madam. Please look above as it is what you posted above Sir or Madam. The problem is a Windows issue not the Printer. Windows XP, ME, 2000, 7 and 8 have this issue at times.....
Expert:  VanMagnus Systems replied 10 months ago.
https://www.usa.canon.com/internet/portal/us/home/support/details/printers/professional-inkjet-printers/pro-series/pro-1 The latest drivers for the correct printer....
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1146
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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