How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WesPCDr Your Own Question
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now

Epsom printer-Epsom stylus dx8450 will not feed photo copy

Customer Question

Epsom printer-Epsom stylus dx8450 will not feed photo copy paper of 250 gm will only feed
Plain paper it does not seem able to grip thicker paper now. thanks John.
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.
Hi, I can help with the issue.
Expert:  WesPCDr replied 1 year ago.
Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.To fix the problem, unplug the printer power cable. Use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them.Then plug the printer power back in try to print
WesPCDr and 3 other Printers Specialists are ready to help you