How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

I have installed my HP Deskjet 3630All-in One printer however

Customer Question

I have installed my HP Deskjet 3630All-in One printer however it is just issuing sheets with nothing on them. i think it could possibly be an ink problem. I have made it my default printer, downloaded compatability, and installed a driver.
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
My estimated waiting time was 8 mins,. I have now been waiting at least 30 mins with no response. !!!!!!!!!!
Expert:  Michelle replied 1 year ago.
Hi My name is ***** ***** i will be assisting youhow is printer connected to computer..usb cable or wifilet me know the operating system installed on the computer
Customer: replied 1 year ago.
Wifi Windows10
Customer: replied 1 year ago.
I think it is trouble with the ink cartridges
Customer: replied 1 year ago.
Are you still there???
Expert:  Michelle replied 1 year ago.
we will check thaton your computer..open control panel..devices and printersright click on printer icon..click on printer preferencesclick on advanced or mainatainence tabclick on head cleaning optiononce that is done right click on printer icon..click on printer propertiesclick on print test pagelet me know if it prints or not
Expert:  Michelle replied 1 year ago.
let me know the status and i will suggest further accordingly
Customer: replied 1 year ago.
Michelle ere is nowhere in the preferences that mentions head cleaning!
Expert:  Michelle replied 1 year ago.
Right click on printer icon..click on printer propertiesclick on print test pagelet me know if it prints or noton the printer control panel go to the option for maintenance and check if you see a head clean option if yes select it and run.

Related Printers Questions