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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20413
Experience:  Computer networking/repair. 20+ years experience printer repair
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I have an Canon printerMP250 It is showing an error number5200

Customer Question

I have an Canon printerMP250
It is showing an error number5200 and not printing
I was in the course of a multi-page printing which was interrupted when the black cartridge had to be refilled.
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, David. Unfortunately this error indicates a hardware problem,specifically, it is the result of a bad printhead (or the logic board that controls it).The head is a "wear item" that fails with age/use. As this is a 2009 model printer, it is well past its 3 year service life, so this type of failure is not surprising. There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know. Best regards, ***** ***** for the news,Nathan
Customer: replied 8 months ago.
Thank you for this.
Is there a way of getting the cartridge holders to return to a central position just to confirm it is not a cartridge problem and I can extract the cartridges.
Expert:  Nathan replied 8 months ago.
As long as the carriage isn't physically jammed up, you can unplug power, lift the lid, and slide it over manually to access/change/remove them. If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC or http://amzn.to/1NYUF1PNote that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0CAlternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1JSHOlQwhile a color model is about twice that: http://amzn.to/1n4I7Q5
Customer: replied 8 months ago.
The cartridges are stuck and I cannot dislodge them.
A new printer seems the answer.
Thank you.
Expert:  Nathan replied 8 months ago.
You're welcome, David, and my apologies again for the news. If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan. Thank you, ***** ***** a good day,Nathan
Customer: replied 8 months ago.
NathanPerhaps I could update you on my printer problem and your advice that I should replace it.I was able to release the cartridges by opening the lid and pressing “black” which brought the cartridges to a central position and therefore accessible.I then cleaned both the cartridges and particularly the sponge/grill and the end of the carriage.The consequence was that I have not needed to replace the printer.I don`t know how you think I should rate your advice to replace the printer or the amount I have paid you for what has turned out to be incorrect advice.David
Customer: replied 8 months ago.
Just to up updae you on my printer problem.
I thought the cartridges were tuck on the carriage but they were simply released by raising the lid and pressing "black". This brought them to a central and accessible position.
I then thoroughly cleaned the cartridge and the sponge/grill at the end of the carriage and it is working. There is therefor no need for a replacement printer.
I`m not sure how this fits in with the advice you gave and charged me for or what rating your incorrect advice should have.
Expert:  Nathan replied 8 months ago.
Hi David.Your initial message gave the implication that you had replaced the cartridges, or at least attempted to do so.I was under the assumption that for a 7 year old printer you would be familiar with the cartridge change process and have made the proper attempts accordingly. All signs here pointed to a hardware problem if the printer was unresponsive, hence my advise that would have applied in that situation. Given the age of the printer however, you will reach this point again, sooner than later, and the same replace vs repair will still apply at that point as well. --Please note:I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. I apologize this is not the outcome you had hoped for, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately, based on the information available to me. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help.
Customer: replied 8 months ago.
I think I have submitted my reply. The cartridges were moved from the carriage by pressing "black" with the printer opened. The cartridge was thoroughly cleaned together with the sponge/grill at the right hand rest and the printer is now working and didn`t need replacement. I don`t know how to assess your response which was to purchase a new printer and which proved incorrect..It may be that you would think that a refund at least in part of the £14 paid would be in order. DG
Expert:  Nathan replied 8 months ago.
Hi David, yes I did see your response, but based on it it seems as though you did not receive or read my prior reply. I based my answers on the information available to me from you, and they were accurate within that context. However, as I'm sure you can imagine, there are many variables that cannot always be accounted for when I am not physically there with the printer. I am glad the issue was able to be resolved for you, though again keep in mind that given the age of the printer, it will have a more permanent failure sooner than later, and will still ultimately have to be replaced before long. Had you gone in to a local repair shop, you'd be paying $100+ for the exact same outcome, whether they were actually able to repair it or not. I do hope that my initial information given about how to slide the carriage over, to clean internally, etc was still helpful in leading you to resolve this. If so, I would appreciate a positive rating from you (the stars, at the top of the page) as this is how I make my living and am only credited a small portion of your fee for my work when you do so. If you feel some type of adjustment is in order, though that would leave me working to help you without pay, you may request that through the Help page on the site here. Best regards,Nathan

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