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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38460
Experience:  15 years consulting in the IT industry with Printing engineering
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Paper got stuck and I opened up the back as suggested and removed

Resolved Question:

Paper got stuck and I opened up the back as suggested and removed the paper.
My attempt to reprint is unsuccessful, the paper does not feed through.
Help!
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Hi there Donald and welcomeCan you also open up the printer where you put the ink cartridges in. Do you see any paper there at all? If so, pull it out (even small pieces can cause the issue).And then let me know if you can then print please.
Customer: replied 1 year ago.
There is no evidence of stuck paper
Expert:  Richard replied 1 year ago.
ok, can you please remove the power to the printer (so unplug it from the power socket). Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly. Let me know the results please
Richard and 2 other Printers Specialists are ready to help you
Expert:  Richard replied 1 year ago.
calling
Customer: replied 1 year ago.
I have checked for paper and not found any trace either from the back or front.
Expert:  Richard replied 1 year ago.
Are you able to operate a vacuum cleaner on it Donald?
Customer: replied 1 year ago.
Yes and I will try now-front and back.
Expert:  Richard replied 1 year ago.
thank you and inside where the ink goes
Customer: replied 1 year ago.
I have hoovered as suggested.I note looking into back that the left side of the black plastic bar (?) is slightly loose and not in the same position as the other two . They are folded further in.This may notbe relevant-but I down loaded Windows 10 last week.I don't see any Cannon icon on the screen.
Customer: replied 1 year ago.
I need to go out at 11:40am
Expert:  Richard replied 1 year ago.
ok, whats the error you get when you try to print?
Customer: replied 1 year ago.
The printer is now working
Expert:  Richard replied 1 year ago.
Perfect! it was some paper that the vacuum got out. Good work Donald.
Customer: replied 1 year ago.
With many, many thanks.
Donald