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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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HP Envy 5640. Will not pick up photo paper from the tray,

Customer Question

HP Envy 5640. Will not pick up photo paper from the tray, otherwise ok
Graham Langford
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you remove the paper from the printer Graham, and then clean all the rollers with a damp cloth.Let them dry and once done, put the paper back in and tell me if it now prints please.