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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26904
Experience:  Computer networking/repair. 20+ years experience printer repair
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I have canon Pixma 6851 which is new last week. Tonight

Resolved Question:

Hello I have canon Pixma 6851 which is new last week. Tonight it refuses to print and gives a no paper message when it has paper in the cassette. It is connected via wifi to the laptop.
I have done what the manual suggested but no improvement.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).What we can try here are some cleaning and reset steps.First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. First remove the input paper supply.Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage. Next take a piece of heavy paper like card stock and push that through the rollers (feed path) to dislodge any last bits of paper that may be stuck.Slide the paper guides to the center then back out, fan the front edge of the paper stack, and replace the paper supply. Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release Let me know the results, and I’ll advise further if needed.
Customer: replied 1 year ago.
Thanks Nathan, I did all that but no joy. It's more difficult to check over than any previous printer, more enclosed. It was working perfectly earlier today, so I can't understand what has gone wrong. As far as I know there was no paper jam.
Mike
Expert:  Nathan replied 1 year ago.
Thanks for confirming, Mike. You can repeat the above steps once more just to be save, but failing that we'd be looking at a hardware issue.There are some known common hardware problems with this model though so that isn't surprising to see. In the end, you're probably best off returning it to the retailer and asking them to exchange it for a new one, though personally I'd recommend a different make/model if you have the option. I can recommend some better units, if you'd like.
Customer: replied 1 year ago.
Yeah, I will repeat the instructions. And if it doesn't work I'll take it back, I guess.
Many thanks,
Mike
Expert:  Nathan replied 1 year ago.
You're welcome, Mike. This time also take the added step of pulling all the ink cartridges back out and reseating them too. If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1nxc4II or http://amzn.to/1nxc8Z5Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1nxcejvAlternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1nxcpv2while a color model is about twice that: http://amzn.to/1nxcnn0 If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan. Thank you, ***** ***** a good day,Nathan
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