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JoelK
JoelK, Engineer
Category: Printers
Satisfied Customers: 552
Experience:  I am an MIT graduate with a Master of Science Degree in Electrical Engineering from UC Berkeley.
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Since I had a new hub I have be unable to print despite putting

Customer Question

Since I had a new hub I have be unable to print despite putting in the new wifi name and
password ***** have you any suggestions? My printer is a Cannon Pixmar hp
Submitted: 8 months ago.
Category: Printers
Customer: replied 8 months ago.
The printer model is MG4250
Expert:  JoelK replied 8 months ago.
Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Customer: replied 8 months ago.
Hello Joel,My computer is a google chromebook and the server is Virgin media
Expert:  JoelK replied 8 months ago.
You will need to reinstall the printer drivers, because the connection has changed since the last installation.
Expert:  JoelK replied 8 months ago.
On your Chromebook this is done in the Advanced Settings in the Google Chrome browser.
Expert:  JoelK replied 8 months ago.
Here is the detailed procedure:Open Chrome browser and select Settings (the icon with three bars) > Advanced Settings > Manage > Remove Printer > Add Printer
Customer: replied 8 months ago.
I followed your instructions but my printer MG4250 is not listed and I cannot find how to instal it. I don't have a book of instructions.
We have tried to instal it many times without success . As I said it worked fine until I had a new hub.
Expert:  JoelK replied 8 months ago.
First, you need to make sure that your printer is connected to your wifi network and is online. If your printer is not shown in Google Cloud Print, which I forgot to mention, it means that your printer cannot be found by your Chromebook computer. The menus to select in your Chromebook browser are as follows: Select Settings (the icon with three bars) > Advanced Settings > Google Cloud Print> Manage > Add Printer
Customer: replied 8 months ago.
I followed your instructions but did not have any luck. My son will be coming in Friday - maybe he will do better. I paid £18 when I
signed up - do I have to pay again to talk to you
Expert:  JoelK replied 8 months ago.
The question will remain open, and you do not have to pay until you are satisfied.
Customer: replied 8 months ago.
we have once again been through the system with no response.
we have tried to get on the google print app but it is asking us to click the white shopping bag icon which we can not find
Expert:  JoelK replied 7 months ago.
I cannot recreate your environment in my Google Chrome browser without having a Chromebook. I can only suggest that you go to the Google Play store to download Google CloudPrint, if you do not already have it.
Expert:  JoelK replied 7 months ago.
It is listed in the Play Store as Cloud Print (two words).

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