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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 9522
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I recently bought an epson XP-235, I have installed it on my

Customer Question

I recently bought an epson XP-235, I have installed it on my computer today and it will not print. The cartridge light continues to flash although I hab=ve installed the cartridges twice. I have asked it tio print a test page but I am told there is a paper jam and there isn't Help
Submitted: 8 months ago.
Category: Printers
Expert:  Russell H. replied 8 months ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. Has it even printed out once, since you set it up? Did you run the software and driver CD or DVD disc that came with it, on the computer you are to print with, before connecting the printer to that computer? Have you followed directions that came with the printer, as to how to set it up properly? Have you provided paper of the right size (start with letter paper, 8 & 1/2 inches by 11 inches) ?A paper jam message can sometimes happen when paper is not loaded correctly, or is not the right size, even if no paper is within the printer when the error appears. What sort of print jobs have you sent it? Perhaps it may be an unusually defective printer. But some basic things need to be tried first, of course, before calling it bad and taking it back.

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