Hello!Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
How do you connect the printer to the computer? Using USB cable?
Can I access your computer remotely and check the issue?
S H E F I N
Have you recently changed the Router or any wireless settings?
Do you have a printer USB cable with you?
Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.
Please be back with the cable, so that I can help you setup the wireless.
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Are you experiencing the same issue again?