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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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I would like help by telephone to sort out problem

Customer Question

i would like help by telephone to sort out problem
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Hi thereWhat is the actual problem you have first Ian?
Customer: replied 1 year ago.
i am unable to scan from a HP 5524 photosmart printer to my laptop
Customer: replied 1 year ago.
i think the drivers need to be updated using internet as laptop has no dvd
Expert:  Richard replied 1 year ago.
ok, rather then call, I would perfect to connect to your computer and solve this.It is an additional service with an additional cost as is calling, but this is better for you as I can do it directly.If you wish to do this, please accept the offer else let me know
Richard and other Printers Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 1 year ago.
have tried teamviewer
Expert:  Richard replied 1 year ago.
ok, and the ID and Password *****
Customer: replied 1 year ago.
no id or password ***** ??? telephone help needed
Expert:  Richard replied 1 year ago.
Click this link, click I agree and run the file... this should be easier for youhttp://www.justanswer.com/remotedesktop/join.aspx?Session=b3f91e65-a0cb-4fd6-940d-7c2529d3301c
Expert:  Richard replied 1 year ago.
we got disconnected when I removed the Bridge connection, tell me when your here please
Customer: replied 1 year ago.
back again
Expert:  Richard replied 1 year ago.
ok, can you run Teamviewer please and give me the ID and Password.
Customer: replied 1 year ago.
teamviewer not working for me
Customer: replied 1 year ago.
113(###) ###-####
Customer: replied 1 year ago.
i have received no reply
Expert:  Richard replied 1 year ago.
you have closed teamviewer, please open it again and give me the new password
Customer: replied 1 year ago.
its open 113 925 187
1783
Expert:  Richard replied 1 year ago.
the password ***** ***** it gave a new one as you opened it again
Customer: replied 1 year ago.
113(###) ###-####
Expert:  Richard replied 1 year ago.
thats correct
Customer: replied 1 year ago.
9666
Expert:  Richard replied 1 year ago.
did you find the cable?
Customer: replied 1 year ago.
no sorry. as i can print from laptop, the wifi must work
Expert:  Richard replied 1 year ago.
no, thats wifi direct, as I explained it is different and why you lose internetYou need the USB cable please
Customer: replied 1 year ago.
ive no idea where it is sorry
Expert:  Richard replied 1 year ago.
you can get one here thenhttp://www.amazon.co.uk/Printer-Cable-Photosmart-Printers-Faxes/dp/B004VKTQVO
Customer: replied 1 year ago.
ok Does that mean I will not be able to use wifi to printer ....
Expert:  Richard replied 1 year ago.
you will, once you have the cable I can set it up for you correctly
Customer: replied 1 year ago.
Ok I will have to get one......then guess I have to call you back
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
I have found the printer disk.....can I use it on a desktop and transfer the data to my laptop
Expert:  Richard replied 1 year ago.
no, you need the printer cable
Customer: replied 1 year ago.
I'm having trouble buying a cable !
Also, my printer will not print now from my laptop.....nor scan !!
Expert:  Richard replied 1 year ago.
Hi thereCan you tell me please the issue you are having, purchasing the cable?
Customer: replied 1 year ago.
Hello Richard,
Still awaiting a cable to be delivered.
Why have you debited TWO charges of £20 and £20.70 from my MBNA credit card ?
Please re credit my account with £20.
Expert:  Richard replied 1 year ago.
Hi therethe additional charge is for the additional service of connecting to your computer and ruling out all other causes as I indicated when offering the service and as I performed for you.

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