Printer Repair Questions? Ask IT Technicians for Answers ASAP
Sorry, still paused.
Windows 7; USB connection. There is a symbol of what looks like an ink cartridge on the printer screen. Thinking that may be the trouble I replaced the cartridges 57 and 58 to no avail. I should perhaps have told you this at the start.
No change I'm afraid.
I'm sorry, I'm not getting "devices and printers" up when I click "Start". I have disconnected the USB
Sorry, this "did not match any items"
Bringing nothing at all up, sorry
"Printers" is there in the control panel
I'm not getting a "Remove" to select.
Run as administrator
Set as default printer
Cancel all documents
Use printer offline
Right, I have clicked on delete and followed all your instructions, removed my printer, re booted the computer, installed printer again and still no joy. I've had enough now. Thank you for your help. I'll just go and buy another printer. If you have any further ideas I'll talk to you again. I'm shutting down now. Many thanks for trying.