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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14640
Experience:  10+ years work experience.
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My pixma mg3650 cant get set up with my imac

Customer Question

My pixma mg3650 cant get set up with my imac
Submitted: 8 months ago.
Category: Printers
Expert:  Jason Jones replied 8 months ago.
Hello,I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)I look forward to your response.Thank you,Jason
Customer: replied 8 months ago.
Wifi
Expert:  Jason Jones replied 8 months ago.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14640
Experience: 10+ years work experience.
Jason Jones and 2 other Printers Specialists are ready to help you
Expert:  Jason Jones replied 8 months ago.
Follow the instructions below to begin the remote helping screen.Remote page: http://remote.jasonfixedit.comAfter clicking the link above, enter the following two digit number: 49 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Expert:  Jason Jones replied 8 months ago.
Are you having any problems with running that remote application after it is downloaded? Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Expert:  Jason Jones replied 8 months ago.
I see that you may be having issues. Please, follow the instructions below to start the remote screen sharing session:- Click the following link: http://tinyurl.com/TeamViewerJasonMac- Download and open the above file.- Give me the User ID and Passcode that it gives you.
Customer: replied 8 months ago.
Nothing has happened so I have not had any help. I will delete all references to your site
Expert:  Jason Jones replied 8 months ago.
You have to run the remote before it will work. I see that you may be having issues. Please, follow the instructions below to start the remote screen sharing session:- Click the following link: http://tinyurl.com/TeamViewerJasonMac- Download and open the above file.- Give me the User ID and Passcode that it gives you.

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