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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 35263
Experience:  Troubleshoot printers, scanners, etc.
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JUST INSTALLED OS X EL CAPITAN VERSION 10.11.4 ON MY MACBOOK

Customer Question

JUST INSTALLED OS X EL CAPITAN VERSION 10.11.4 ON MY MACBOOK AIR. BECAUSE OF THAT MY CANON MP470 WONT PRINT. MESSAGE SAYS - STOPPED FILTER FAILED
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.
Hi,I'm sorry about the issue. Please try each of the following solutions until it works:Solution #1:Click on the Apple logo / menu, then click on System Preferences, then click on Sharing.Do one of the followings:If the Computer Name field is blank, enter a name for your computer, anything you want.If there is a name in the Computer Name field, rename your computer, anything you want.Close the Sharing window.Then check printing.If that does not work, click on the Apple logo menu, then System Preferences, then Printers & Scanners, then select your printer in the Printer list. Click Options and Supplies, if available., then click on the General tab, if necessary. In the Location field, enter the exact same computer name you entered in step 2. Click OK.Check printing.If needed, restart the computer, then check printing.Solution #2:- Click on the Apple logo menu -> System Preferences -> Printers & Scanners, then click on the Canon printer, then click on the - (minus) button at bottom left, and delete the printer for now, make sure the printer is powered on, then click on the + (plus) button at bottom left, then select / add your Canon printer, then check printing.Solution #3:- Make sure printer is powered on and connected to the computer, then go to the Apple logo menu, then click on Mac App Store... then click Updates, and if there is any Canon update, then install it, then check printing; if needed, in Printers & Scanners, delete the printer, then re-add it again, then check printing.Solution #4:STEP 1:- Click on the website below to download the printer's driver:http://gdlp01.c-wss.com/gds/5/0100005665/01/mcpd-mac-mp470-10_84_2_0-ea13.dmg, then open the download file mcpd-mac-mp470-10_84_2_0-ea13.dmg and install it. Just allow it to install.STEP 2:- Reset printing system:Go to the Apple logo / menu, then click on on System Preferences, then click Printers & Scanners.Hold down the Control key as you click in the printer's list at the left, then choose “Reset printing system” from the menu that appears, and confirm reset.; (Or right-click on the Canon printer, then click on Reset printing system, and confirm.); After resetting the printing system, the list of printers in Printers & Scanners preferences is empty.Make sure printer is powered on.Click on the + (plus) button at the bottom left, and it should detect your Canon printer, then add it.Then check printing.Solution #5:- Download and install the Gutenprint driver at the website below:http://gimp-print.sourceforge.net/MacOSX.php, then go to the Apple logo / menu, then click on on System Preferences, then click Printers & Scanners., then select your Canon printer, then use the - (minus) button to delete the printer, then use the + (plus) to add, then during adding, at the option "Use:", select the Gutenprint option there, then check printing.When you are available, please reply at the box below to continue. Thank you,

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