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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have a canon pima ix6550 and a mac computer, unfortunately

Customer Question

hello, i have a canon pima ix6550 and a mac computer, unfortunately it now can only print in green. All the ink cartridges are fresh, i have tried cleaning everything. The test pages print out fine, except the lettering on the key, on the left is coming up with green writing too. can you help?
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.
Hello and thank you for choosing JA for your support needs. Sorry to hear of the issue. A quick question. Do you know how to remove the printhead?