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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 35302
Experience:  15 years consulting in the IT industry with Printing engineering
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There ! I have today changed Internet providers, and

Resolved Question:

Hi there ! I have today changed Internet providers, and currently use an HP Envy 5530 printer which is subscribed to your ink programme. Though I have entered information regarding my new provider into the printer, it is refusing to accept the information, and wants to revert me to my old settings. This is not possible. How can I get the printer to respond to the new information. ?
Submitted: 12 months ago.
Category: Printers
Expert:  Richard replied 12 months ago.
Hi there John and welcomeWhen you say it refuses to accept the information, what is the exact message you get when it fails?
Richard, Engineer
Category: Printers
Satisfied Customers: 35302
Experience: 15 years consulting in the IT industry with Printing engineering
Richard and 2 other Printers Specialists are ready to help you
Expert:  Richard replied 12 months ago.
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you

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