Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, are you able to open the printer (first remove power) then turn it upside down and shake it to remove anything lodges inside. Even a small item and cause this error.
Once done, use a vacuum cleaner and vacuum it out, then power it on and tell me if it is now functioning please.
Let me know the results
If you move the printer carriage by hand when it is powered off, does it move?
It is the internal mainboard or drive motor that has faulted, everything else has been ruled out.
I am really sorry about this and you are going to have to return the printer to have this tested and replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
ok, then I really think something was blocking it and the steps before remove it but it needed some time to run again
It is the only explanation that fits.
But great we got it running again, if you would like any additional information or assistance, please do not hesitate to let me know.
and please take a second to rate my service by clicking one of the stars at the top of the screen then submit