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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, this can be caused by a foreign object in the printer.
Can you disconnect the power cable and open it up and check carefully in the printer for any objects, either a paperclip or piece of paper or anything.
If you can use a vacuum cleaner, please use this to clean it out, and if possible, with the help of someone, turn the printer upside down to shake out any loos objects.
Once done, connect the power cable and power it on and tell me if it clears the error please.
I am going to opt out of working with you further on this. You do not need to do anything you will be contacted when another expert takes over
Thank you and all the best
you will need to contact customer service on***@******.*** for all payment questions, we do not have any insight into this