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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 35319
Experience:  15 years consulting in the IT industry with Printing engineering
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I have the Support Code 6000 I've tried what you suggest,

Resolved Question:

Hi, I have the Support Code 6000
I've tried what you suggest, moving the printhead over but it does not help.
I have thre flashes & a pause
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
Taken it out will leacce for 10 mins. Only done it briefly until now.
Expert:  Richard replied 11 months ago.

Thank you

Customer: replied 11 months ago.
Same code in red box - Support Code 6000
Expert:  Richard replied 11 months ago.

Thanks

Can you open the printer and check for any paper or foreign objects. Even a very small item can cause this error such as the corner of a page.

If you can, vacuum it out and best, ***** ***** upside down to shake anything out.

Let me know please how you go.

Customer: replied 11 months ago.
OK, the code talks about the device - my 6 year old was trying to print from his ipad without my permission.
Expert:  Richard replied 11 months ago.

ok, but printing from an iPad does not cause this error this is an internal jam

Customer: replied 11 months ago.
OK there was a peice of paper inside, not moving - full sheet
have turned off again with button
Expert:  Richard replied 11 months ago.

ok, remove it then try to print and tell me if it now functions please.

Customer: replied 11 months ago.
Brilliant works fine.
Thank YOU
Expert:  Richard replied 11 months ago.

your most welcome!

It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Richard, Engineer
Category: Printers
Satisfied Customers: 35319
Experience: 15 years consulting in the IT industry with Printing engineering
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