Hi Jane. Welcome to justanswer.
Which operating system are you using in your HP Laptop?
No I am asking about the operating system. Is it Windows 10, 8, 7 or something else.
If you are having any difficulty then I can install the compatible software in your laptop. Please reply if you want this service or not.
Jane if you are having any difficulty in following the instruction then reply so that I can help you out.
CLICK HERE and then press I agree. A file will get downloaded. Just open that file to start the remote assistance session.
Yes you have to open that file so that I can connect to your system
Is your internet connection slow?
Close the file in which I was chatting and again open that downloaded file.
The connection is quite slow and i m getting disconnected again and again. Close the applications for some time running in your background
Again I am locked out of your system. Check your connection.
Is your printer connected to the computer??
Restart your system.
Okay then open the remote assistance file