Hello, and thank you for choosing JA for your support needs. Very happy to assist you with this issue. What Operating System are you using on your PC?
OK. Have you downloaded and installed the correct Driver for your Printer? If not please go to:
Please follow the link and get back to me pronto.
Remember to reboot your PC once the driver is installed.
Yes, you can do that Sir or Madam.
Yes, just extend an offer for Secure Connection and I will be here @ 5:00 AM Eastern US/10:00 AM London Time.
Hi David, I can see its now passed 10AM, do you still require assistance?
Hi David, further to our telephone conversation please go to http://www.justanswer.com/remotedesktop/join.aspx?Session=351a47ff-3237-40d5-8a4f-ccab8aad0404 to start the secure remote assistance session.