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Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 572
Experience:  I am an MIT graduate with a Master of Science Degree in Electrical Engineering from UC Berkeley.
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Printer XP-312 Unable to print a letter, OK line paper

Resolved Question:

Printer XP-312 Unable to print a letter, OK for printing line paper
Submitted: 7 months ago.
Category: Printers
Expert:  WesPCDr replied 7 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 7 months ago.

Are you trying to print an envelope? or other type of paper?

Customer: replied 7 months ago.
Hello Wes, I'm trying to print a letter
Expert:  WesPCDr replied 7 months ago.

Hi. What happens when you try to print the letter. Is there an error code?

Customer: replied 7 months ago.
No error code. I feel I'm not using the correct procedure
Expert:  WesPCDr replied 7 months ago.

Try to follow the steps in this link to show you how to handle paper feeding issues:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=FAQ&oid=227224&prodoid=63096399&foid=236717

Customer: replied 7 months ago.
Wi-Fi seems fine, I also have a cable connection
Expert:  WesPCDr replied 7 months ago.

I'm out of ideas for this issue.

I will open the question so other experts can help.

Customer: replied 7 months ago.
Wes, I'm an old guy pushing 80 this year
Customer: replied 7 months ago.
Wes there is no problem with the paper going through the machine.
My problem maybe bringing up the correct buttons at the front of the machine in the correct order
Expert:  Joel Kalman replied 7 months ago.

Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Wes, what do you mean when you say that your Epson XP312 prints lines okay?

Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 572
Experience: I am an MIT graduate with a Master of Science Degree in Electrical Engineering from UC Berkeley.
Joel Kalman and 5 other Printers Specialists are ready to help you
Customer: replied 7 months ago.
Wes or Joel, I bring up personal stationery select the mode print and i'm told to insert card.. I have no card. but I have prinnted on this machine before.
Customer: replied 7 months ago.
OK Wes & Joel, I found I can tell it to print from the laptop. I think all is well.
Thank you Ernie
Customer: replied 7 months ago.
Wes & Joel Kind regards Ernie

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