Hello, I'm Wes, and I'll be assisting you today.
Are you trying to print an envelope? or other type of paper?
Hi. What happens when you try to print the letter. Is there an error code?
Try to follow the steps in this link to show you how to handle paper feeding issues:
I'm out of ideas for this issue.
I will open the question so other experts can help.
Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Wes, what do you mean when you say that your Epson XP312 prints lines okay?