Hi Karen. Welcome to justanswer.
Is your printer set up through wifi?
Click this link and press I Agree. A file will get downloaded. You have to open that fileto start the session
Karen you have not started the Remote assistance session. Please click this link and install the file and open it. If you want to start the session later then reply here so that I will be notified.
Just click this link. A page will open. Press I Agree and the file will get automatically downloaded. Just run that file.