Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
During the alignment process, have you scanned the aligned page?
Please try alignment and scanning by following the instructions in the link below. Let me know the response
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!
S H E F I N
I apologize for the inconvenience caused to you. If you allow, I can access your computer remotely and help you resolve the issue.
Are you getting completely blank sheets of paper when you try to print anything? And also tell me, did you replace both the cartridges?
The previous expert have opted out so I will try to help you now.
Tell me have you removed the protective tapes from the new cartridges?
Tom, reply so that necessary assistance can be provided.
Check the control panel and tell me how many lights are blinking?
Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.
Tom, is there anything else you need assistance for?