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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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Replaced ink cartridges On and of button flashing but not

Resolved Question:

Replaced ink cartridges On and of button flashing but not printing. Make of printer HP Deskjet 2050
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

During the alignment process, have you scanned the aligned page?

Please try alignment and scanning by following the instructions in the link below. Let me know the response

http://support.hp.com/us-en/product/hp-deskjet-2050-all-in-one-printer-series-j510/4027463/document/c02054427/

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N

Customer: replied 1 year ago.
I have sent you an email saying i was most unhappy at your reply Please let me know if you have received it and do not put the money I have paid
Tom milligan
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the inconvenience caused to you. If you allow, I can access your computer remotely and help you resolve the issue.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Order ID 16384935-456 For email I have just sent you complaining about the answer you gave me
Tom Milligan
Expert:  nathan_mills replied 1 year ago.

Hi Tom.

Are you getting completely blank sheets of paper when you try to print anything? And also tell me, did you replace both the cartridges?

Expert:  nathan_mills replied 1 year ago.

The previous expert have opted out so I will try to help you now.

Tell me have you removed the protective tapes from the new cartridges?

Expert:  nathan_mills replied 1 year ago.

Tom, reply so that necessary assistance can be provided.

Check the control panel and tell me how many lights are blinking?

Customer: replied 1 year ago.
Switched everything of for a few minutes Went through your procedure again and every thing is now working
Thank you
Tom milligan
Expert:  nathan_mills replied 1 year ago.

That's great.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.

Expert:  nathan_mills replied 1 year ago.

Tom, is there anything else you need assistance for?

nathan_mills, Technician
Category: Printers
Satisfied Customers: 634
Experience: Efficient Technician with more than 30 years of Experience.
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