Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Please make sure that you are using new and genuine Canon cartridges. Pleas do not use refilled cartridges. it will damage the printhead.
Please try the following and let me know the response.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them.Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.
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S H E F I N
The issue might be with the printhead and it is not recognizing the cartrdige. Can you try removing the printhead and try cleaning it?
Watch the video below and check if you are able to do that. If you see it difficult, please do not do that and try cleaning the cartridges once again.
Watch the video below and try inserting the printhead properly.
If the issue still persists, the issue is with the printhead (if the cartridge is new) and you may have to replace the printhead in order to get the issue resolved. However, replacing the printhead is costly and not worthy, if the printer is old.
If you are not using a new cartridge, please try replacing the cartridge. if the issue persists with new cartridge, you required to change the printhead,.
Unfortunately, except for business-grade workgroup printers, few modern printers are repairable, and fewer are worth repairing. Most printers are now manufactured to a "replace not repair" standard. To understand why this is the case, consider the cold, hard, real-world cost of repairing a printer.
I would suggest you get a new printer instead of getting it repaired.
I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.
Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.
I apologize for the inconvenience caused to you. However, this is the honest answer I can give.Thank you.S H E F I N
I apologize for the inconvenience caused to you. tr cleaning the place where the printhead seated and try fitting it again.
I would suggest you get the printer for repair, because the issue seems with the hardware, and not software. I apologize for the inconvenience caused to you.