Hi there and welcome
Can you provide me please the make and model of the printer?
If you open the printer where the ink goes in, can you see the paper there jammed up?
So they are not moving at all?
Can you reply to my question please?
I will repeat
The cartridges are not moving at all?
ok, but when you open the printer you will see any paper jammed there.
Your saying you do not see this?
ok, remove it and tell me if it then allows it to print please.
You can only access it via the front.
User needle nose pliers or tweezers to reach it and slowly and carefully pull the paper out. It will come out but do not do it too fast else you will rip it.
Let me know how you go please.
thank you, ***** ***** me know the results
it should, but power it off, remove the power, put it back in, turn it on and tell me if it functions please
should be ok, try to print and let me know results please
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