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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 35306
Experience:  15 years consulting in the IT industry with Printing engineering
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Wifi printer verite- how can i clear printer paper jam

Resolved Question:

wifi printer verite- how can i clear printer paper jam
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you provide me please the make and model of the printer?

Thank you

Customer: replied 11 months ago.
kodak wifi verite 55/10
Customer: replied 11 months ago.
no
Expert:  Richard replied 11 months ago.

Thanks

If you open the printer where the ink goes in, can you see the paper there jammed up?

Customer: replied 11 months ago.
no, and cartridges are at opposite end of carriage
Expert:  Richard replied 11 months ago.

So they are not moving at all?

Customer: replied 11 months ago.
No thanks - how can i access printer to free paper and cartridge
Expert:  Richard replied 11 months ago.

Can you reply to my question please?

I will repeat

The cartridges are not moving at all?

Customer: replied 11 months ago.
no, paper appears to be around cartridge also
Expert:  Richard replied 11 months ago.

ok, but when you open the printer you will see any paper jammed there.

Your saying you do not see this?

Customer: replied 11 months ago.
i cansee paper appears to be over end of cartridge carrier
Expert:  Richard replied 11 months ago.

ok, remove it and tell me if it then allows it to print please.

Customer: replied 11 months ago.
my view is through front of printer case only , and cannot reach paper via opening, which is why i asked how i can
access printer via rear of printer.
Expert:  Richard replied 11 months ago.

You can only access it via the front.

User needle nose pliers or tweezers to reach it and slowly and carefully pull the paper out. It will come out but do not do it too fast else you will rip it.

Let me know how you go please.

Customer: replied 11 months ago.
ok.-willfollow your advice-willgetlongnose pliers, and advise if successful.
Expert:  Richard replied 11 months ago.

thank you, ***** ***** me know the results

Customer: replied 11 months ago.
Thanks, ***** ***** paper [with some difficulty] and cartridge carrier still at end of carrier, presumably, if i switch
on it will return to correct position, /??
Expert:  Richard replied 11 months ago.

it should, but power it off, remove the power, put it back in, turn it on and tell me if it functions please

Customer: replied 11 months ago.
carriage returned ok, so, hopefully, have put paper in carrier, and it will print copy??????
Expert:  Richard replied 11 months ago.

should be ok, try to print and let me know results please

Customer: replied 11 months ago.
Great, just printed 4 page recipe, and all OK. SO THANKS Richard.
hope ca n stay ok now-original inext to acnstructions for clearnce on printer, says 'clearnext to 'ac' entrance ????
back to you for clear
Stan
Expert:  Richard replied 11 months ago.

Great! I did not really understand the following statement after indicating it works but if you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

Richard, Engineer
Category: Printers
Satisfied Customers: 35306
Experience: 15 years consulting in the IT industry with Printing engineering
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