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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 612
Experience:  Efficient Technician with more than 30 years of Experience.
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My HP Officejet 6500 has just stopped working. When I looked

Resolved Question:

Hi, my HP Officejet 6500 has just stopped working. When I looked at the power cord, the green light was off on the adapter. I unplugged everything and the green light will stay on as long as I do not connect back to the printer. As soon as I place the other end in the printer I can hear a slight click and the green light goes out and there is no power to my printer. Any help would be great. Thanks
Submitted: 9 months ago.
Category: Printers
Expert:  nathan_mills replied 9 months ago.

Hi. Welcome to justanswer.

This means that the adapter you are using has become faulty as it is showing the green light when there is no load. But as soon as you connect it to the device, it turns off as it is unable to take the load. You will need to replace the power cord of the printer and you will be good to go

Expert:  nathan_mills replied 9 months ago.

If you have any query then do let me know.

Customer: replied 9 months ago.
Thanks Nathan. I was thinking it might have been something in the actual printer! If you're sure it's the power cord, I will order a new one!
Expert:  nathan_mills replied 9 months ago.

There could have been two possible reasons. One that I have stated earlier and other that there could be some short circuit in the printer. But as you said that you hear a clicking sound then it eliminates the second one.

Customer: replied 9 months ago.
Okay thanks. The click sound is like a shorting sound from the printer. Like a small spark sound then the light goes off!
Expert:  nathan_mills replied 9 months ago.

If that is the case then repair would be required

Customer: replied 9 months ago.
I'll try a power cord and see what happens!
Expert:  nathan_mills replied 9 months ago.

Do you have any other query?

Customer: replied 9 months ago.
No it was just this problem with my printer
Expert:  nathan_mills replied 9 months ago.

okay.

Would you like to rate my services positively?

nathan_mills, Technician
Category: Printers
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
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