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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 615
Experience:  Efficient Technician with more than 30 years of Experience.
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HP Officejet 5742 wont print it says instant ink problem.

Resolved Question:

HP Officejet 5742 wont print it says instant ink problem.
Submitted: 9 months ago.
Category: Printers
Expert:  nathan_mills replied 9 months ago.

Hi. Welcome to justanswer.

Are you sure that the new ink model no are same as the old ones.

Customer: replied 9 months ago.
its what HP send me , I have instant ink account.
Expert:  nathan_mills replied 9 months ago.

Follow these steps which I am providing you :

While the printer is turned on remove the power cable from the back of the printer for one minute.

Turn the printer back on.

Once it has returned to the main screen click on the web services icon (little icon in the bottom left corner).

Expert:  nathan_mills replied 9 months ago.

Then, Click on the gear in the corner.

Scroll down to and click on Remove Web Services.

Expert:  nathan_mills replied 9 months ago.

Followed this much? Tell me when you are back on the main screen after removing the web services.

Customer: replied 9 months ago.
Still no joy still saying istantink problem, will try again later. thanks for trying.
Expert:  nathan_mills replied 9 months ago.

There are still some steps left.

Customer: replied 9 months ago.
ok ,I have to go out soon.
Expert:  nathan_mills replied 9 months ago.
  1. Once you are back on the main screen click on the web services icon in the corner again.
  2. Click on Setup and Yes. A page should print out.
  3. Go to Instant Ink's web page and sign in.
  4. Click on Add Printer now.
  5. On this screen enter the claim code that is listed on the page and click on Add.

If the page does not print in Step 2 then you can get the claim code by clicking on the web services icon in the corner again. You will see an email address that looks something like***@******.***. Your claim code is everything in the email address before the @ symbol. In the above case your claim code is a5bv77ty.

Expert:  nathan_mills replied 9 months ago.

Reply when you are free so that further assistance can be provided.

Do rate the chat positively so that I can get credited for my services

nathan_mills, Technician
Category: Printers
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 3 other Printers Specialists are ready to help you
Expert:  nathan_mills replied 9 months ago.

Which operating system are you using? And do you have time to start the remote desktop session or we can start it in afternoon as per your choice.

Customer: replied 9 months ago.
I
Expert:  nathan_mills replied 9 months ago.

Have you tried setting up the instant ink account ?

Expert:  nathan_mills replied 9 months ago.

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.

Customer: replied 9 months ago.
Sorry , i had trouble with computer, i have had an instant ink acount for a year and never had a problem until now, they automaticaly send new ink before old one runs out.
Expert:  nathan_mills replied 9 months ago.

No. I gave you the steps to remove the the account from the printer and then you have to set the account again. Have you done that?

Expert:  nathan_mills replied 9 months ago.

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.

Customer: replied 9 months ago.
I have sorted it now , it was my debit card, it needed updating as i have a new one, thank you for yoyr help.
Expert:  nathan_mills replied 9 months ago.

I am glad that your issue is resolved. Good night.

Customer: replied 9 months ago.
Do i get a refund for remote access which i did not use.
Expert:  nathan_mills replied 9 months ago.

I will put that for refund. But please specify you rate me positively or not?

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