Hi there and welcome
Can you tell me the make and model of the printer, if your on a windows or mac computer and if your connecting to the printer via wireless or a
USB cable please?
remove power to the wifi router, and to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the wifi router, wait 5 minutes, then connect power to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Once you have done my instructions,
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
you need to first run the file you download please.
ok, whats the problem you encounter?
It means your repeating the instructions again, you have it open already so you only have to give me ID and Password ***** it
ok, you closed the program, you need to leave it open
Open it again and give me the new password *****
it stills says its not running, can you restart your computer and run it again and give me the new password *****
Is it still sating offline?
And what is the make and model of your wifi router?
On the back of it is a reset button, using a paperclip, push and hold this in for 10 seconds then release.
Then power off the computer and printer, wait 5 minutes, power on the printer, wait 5 minutes, then the computer and tell me if it now prints please.
Perfect and your most welcome