Thanks for posting your question on Justanswer.com. My name is ***** ***** I will be helping you today. The problem you are facing can be caused due to paper jam as well as carriage jam and sometimes due to a sensor problem. So first, open the printer cover and let me know if the cartridges can move to the center, automatically or not ?
Do you mean the cartridges do not move to the center of the printer ?
Thanks for the information, it means the problem is with the carriage. Please turn off the printer and then try to slide the cartridges with your hand and let me know if you can slide them or not ?
OK, so when you try to slide them with your hand, the cartridges can move freely, right ?
Sorry, I do not understand. Do you mean when you open the cover the cartridges move from one side to another automatically or when you slide with them with your hand ?
OK, thanks for the clarification. Now. slide the cartridges to left side and then power on the printer, let me know what does the cartridges do, after the power on ?
Thanks for the confirmation. It seems the problem is with the sensor and not with the cartridges. As first I thought that the problem is with the carriage, as you said the cartridges cannot move when you open the printer cover. But, as the cartridges can move freely and there is no paper jam inside the printer, as confirmed by you. That means only one thing is left and unfortunately, it is the sensor, which detects the paper position. The sensor can be replaced from any local repair shop, but before doing that clean the paper path and inside the printer with compressed air and this can dislodge any dirt from the sensor and solve the problem. I am very sorry for this bad news. Please let me know if you need any further information otherwise please remember to give at least 3 star rating to compensate for my time and effort.
Sorry for the late reply. The price of a sensor can be around $15 to $20 but the main cost is the labor charges. I do not have much idea about the labor charge. I am giving you the estimated price of the sensor which are available in the local repair shops.