How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

I have an hp deskjet f2483..continuous flashing

Customer Question

I have an hp deskjet f2483..continuous flashing ***** *****ghts..changed cartidges twice..as repeated message saying cartridges incompatible..more on line support now say printer may be the problem..but is it cost efficient to have it repaired ??
Submitted: 1 year ago.
Category: Printers
Expert:  carlday1 replied 1 year ago.

Hi,

Thank you for using Just Answer my name is ***** ***** I will help with your question. Please could you let me know if you are using genuine cartridges and which lights are flashing?

I would suggest looking at the copper on the back of the cartridges and inspecting it for dirt or damage and the connecting plate in the cartridge holder. It may be that the cartridges have some dirt on them which is stopping the printer detecting them properly.

I feel that it is unlikely to be cost efficient to have it repaired, I would charge between £20 and £30 (I am based in the midlands and prices would vary in other areas) to inspect the printer if the printer needed parts they would be extra. To be honest home inkjets tend to uneconomical to repair. The only thing that may make a repair cost effective is if you have a stock of cartridges and then it may be worth considering.

I will try and help as much as I can using chat.

Customer: replied 1 year ago.
The flashing lights are ..the attention light and the colour and black cartridge lights. I am using genuine cartridges from hp and they are brand new ??
Customer: replied 1 year ago.
nothing more to add
Customer: replied 1 year ago.
I am using brand new genuine cartridges..second set! from hp suppliers . Flashing lights are..attention light and both colour and black cartridge..have checked copper strip..nothing obvious..
Expert:  carlday1 replied 1 year ago.

Hi,

Does the cartridge holder move at all when you turn the printer on or lift the lid to change the cartridges. It could be that the cartridge holder is jammed.

Customer: replied 1 year ago.
No it is not jammed ..it moves freely
Expert:  carlday1 replied 1 year ago.

Was the printer working ok before the cartridges were changed. Have you had any paper jams recently?

Customer: replied 1 year ago.
The printer has been working perfectly previously..and have never had a paper jam..the only other change is a new lap
Customer: replied 1 year ago.
Before I contacted you..I uninstalled the printer driver,thinking if i reboot everything I can it would reset itself..but no change ??
Expert:  carlday1 replied 1 year ago.

Could you remove the cartridges and power on the printer and let me know what lights flash.

Customer: replied 1 year ago.
After removing cartridges and power...obviously nothing is lighting up as ther is no power to printer
Expert:  carlday1 replied 1 year ago.

I am sorry I never made it clear. I would like you to power on the printer with the cartridges removed.

Customer: replied 1 year ago.
Cartridges removed..with power on..still same three flashing lights ?