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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 632
Experience:  Efficient Technician with more than 30 years of Experience.
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HP Officejet Pro 6830 e-All-In-One has fault showing.

Resolved Question:

HP Officejet Pro 6830 e-All-In-One has fault showing. "Problem with printhead" Help, I'm on a deadline
Submitted: 11 months ago.
Category: Printers
Expert:  nathan_mills replied 11 months ago.

Hi Robert. Welcome to justanswer.

Try Resetting the printer. Follow these steps:

  1. Turn on the printer.
  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  9. Wait until the warm-up period finishes and check now.

nathan_mills, Technician
Category: Printers
Satisfied Customers: 632
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Printers Specialists are ready to help you
Expert:  nathan_mills replied 11 months ago.

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session. It will be in your download section named ELSINORE.SCREENCONNECT.

Customer: replied 11 months ago.
No change.still showing printhead fault. I shall press securely connect to the device nowDownload doesn't work because I have an Apple MacBook Pro
Expert:  nathan_mills replied 11 months ago.

CLICK THIS LINK and a file will get downloaded directly. Check if it works or not with your MAC.

Expert:  nathan_mills replied 11 months ago.

Robert, are you getting any error while downloading. Check your downloads section if there is any file named Elsinore.Screenconnect

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