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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 612
Experience:  Efficient Technician with more than 30 years of Experience.
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HP Deskjet 3000 will not print from Windows 10

Resolved Question:

HP Deskjet 3000 will not print from Windows 10
Submitted: 8 months ago.
Category: Printers
Expert:  nathan_mills replied 8 months ago.

Hi John. Welcome to justanswer.

You need to update the drivers of your printer which are compatible with Windows 10. If you want me to install them for you then there is an option of Secure Remote Assistance. Else I will give you the link and you will need to install them by yourself.

Customer: replied 8 months ago.
Hi...let me have the link and I will try myself..Thanks
Expert:  nathan_mills replied 8 months ago.

CLICK HERE and install the Full Feature Software and Driver

If you get any difficulty then do let me know.

Customer: replied 8 months ago.
Hi, Done that and it has come uo `500.Internal Server Error`
Expert:  nathan_mills replied 8 months ago.

When is this error coming up? Are you able to download the file?

Customer: replied 8 months ago.
I downloaded the file and at the end the error came up
Expert:  nathan_mills replied 8 months ago.

When you click on Download, choose DOWNLOAD ONLY (the second option). Reload that page and choose it.

Customer: replied 8 months ago.
Hi..I cannot seem to Download Only it is Highlighted, but if I click on it nothing happens
Expert:  nathan_mills replied 8 months ago.

You have to click on the circular dot in front of Download only

Expert:  nathan_mills replied 8 months ago.

Then click Next

Expert:  nathan_mills replied 8 months ago.

Are you able to download now?

Customer: replied 8 months ago.
Hi, Got you back I lost all and got you back from e/mail. I cannot find a download only with a dot in front, I must not have done things correrctly, and still cannot print.
Expert:  nathan_mills replied 8 months ago.

Do you want me to install that for you. If I cannot solve your issue, you will get a refund.

Customer: replied 8 months ago.
I want the printer working so go ahead.
Expert:  nathan_mills replied 8 months ago.

Accept this offer.

nathan_mills, Technician
Category: Printers
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Printers Specialists are ready to help you
Expert:  nathan_mills replied 8 months ago.

Once you click the link
(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=53619c84-d49a-4c69-9d7c-cfe50f436e3b)
You will be redirected to a page. Press I Agree and a file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

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