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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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HP Deskjet 3000 will not print from Windows 10

Resolved Question:

HP Deskjet 3000 will not print from Windows 10
Submitted: 1 year ago.
Category: Printers
Expert:  nathan_mills replied 1 year ago.

Hi John. Welcome to justanswer.

You need to update the drivers of your printer which are compatible with Windows 10. If you want me to install them for you then there is an option of Secure Remote Assistance. Else I will give you the link and you will need to install them by yourself.

Customer: replied 1 year ago.
Hi...let me have the link and I will try myself..Thanks
Expert:  nathan_mills replied 1 year ago.

CLICK HERE and install the Full Feature Software and Driver

If you get any difficulty then do let me know.

Customer: replied 1 year ago.
Hi, Done that and it has come uo `500.Internal Server Error`
Expert:  nathan_mills replied 1 year ago.

When is this error coming up? Are you able to download the file?

Customer: replied 1 year ago.
I downloaded the file and at the end the error came up
Expert:  nathan_mills replied 1 year ago.

When you click on Download, choose DOWNLOAD ONLY (the second option). Reload that page and choose it.

Customer: replied 1 year ago.
Hi..I cannot seem to Download Only it is Highlighted, but if I click on it nothing happens
Expert:  nathan_mills replied 1 year ago.

You have to click on the circular dot in front of Download only

Expert:  nathan_mills replied 1 year ago.

Then click Next

Expert:  nathan_mills replied 1 year ago.

Are you able to download now?

Customer: replied 1 year ago.
Hi, Got you back I lost all and got you back from e/mail. I cannot find a download only with a dot in front, I must not have done things correrctly, and still cannot print.
Expert:  nathan_mills replied 1 year ago.

Do you want me to install that for you. If I cannot solve your issue, you will get a refund.

Customer: replied 1 year ago.
I want the printer working so go ahead.
Expert:  nathan_mills replied 1 year ago.

Accept this offer.

nathan_mills and 2 other Printers Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Once you click the link
(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=53619c84-d49a-4c69-9d7c-cfe50f436e3b)
You will be redirected to a page. Press I Agree and a file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.