Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
The only way to guarantee a clean installation is to uninstall your printer software by going to Control Panel > Programs and uninstalling all software for your printer. Then restart your computer and download and install the latest drivers for your printer and operating system from the official Canon website by selecting the following link:
http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg3650.aspx?type=drivers&language=&os=WINDOWS 10 (64-bit)