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Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 713
Experience:  I am an MIT graduate with a Master of Science Degree in Electrical Engineering from UC Berkeley.
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Canon mg36500 trying to print A4 with each side split into

Customer Question

Canon mg36500 trying to print A4 with each side split into two pages of a 12 page document, (6 sheets) it stops after the third sheet and registers as spooling and not go any further.
I have re-installed all drivers and updated all files.
regards John *******
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
This fault occurs on both my desktop and laptop.
Expert:  Joel Kalman replied 1 year ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 1 year ago.
WIndows10
Expert:  Joel Kalman replied 1 year ago.

The only way to guarantee a clean installation is to uninstall your printer software by going to Control Panel > Programs and uninstalling all software for your printer. Then restart your computer and download and install the latest drivers for your printer and operating system from the official Canon website by selecting the following link:

http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg3650.aspx?type=drivers&language=&os=WINDOWS 10 (64-bit)

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